Redefine Business with xFacilitator | Managed Service Providers Canada

Words of the Founders

How we are making enterprise technology accessible to small business

The smallest businesses deserve enterprise-grade protection too. As entrepreneurs ourselves, we've witnessed large MSPs abandon small businesses, leaving you exposed in an increasingly digital world. That's why your Facilitator exists — to help small businesses transform IT into competitve advantage.
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What does Facilitator mean? We guide without dictating, protect without overwhelming, and simplify with business language. We're not just another vendor — we're your technology concierge, making enterprise capabilities finally accessible through hospitality-driven service that actually cares about your success. What truly managed services should be.

Step forward with us, your Facilitator is waiting to show you what's possible.

Alex & Mo

Founders

The Facilitator Difference

12 Ways we're rewriting the managed services playbook

These aren't empty promises – they're the game-changing advantages for Canadian entrepreneurs and small businesses who are tired of being overlooked and overcharged.

Facilitators dedicated to building relationships

Your business deserves a partner who truly understands your small business challenges — one call to us handles everything.

Stop threats in 6 minutes, guaranteed

When Minutes Matter. While competitors take hours, we contain threats immediately.

Same Day, Next Day Resolution

While other providers measure in response, we measure in resolution. Because who cares if someone's on IT, you want it fixed!

Pay for what you use, ditch the rest

Our Fair Play approach™ means you only pay for genuine value, without arbitrary minimums. Whether you're flying solo or growing your crew—The underdogs and upstarts are exactly who we love working with.

Security-first foundation

Security shouldn't be an add-on. While most MSPs sell peace of mind, we sell certainty. Our entire approach is built around security from the ground up.

30 Days to Protection

We stand behind our service guaranteeing that you will be fully protected or your first month free. Because you need confidence that your $#IT is managed.

Immediate support

This is what you came for. You can't wait months to get help troubleshooting. We understand how challenging this can be and are here for you.

100% net promoter score

When we say perfect satisfaction, we mean it. Every single client rates us at the top — because we're obsessed with creating technology experiences that feel refreshingly human and surprisingly effective for small businesses.

No commitments or hidden fees—ever

The managed service provider industry loves locking you into rigid contracts with mysterious fees buried in fine print. We think that's offensive. Your business deserves flexibility, not costly lock-ins. Pricing transparency from day one.

Digital transformation empowers competitive advantage

Stop managing technology headaches and start leveraging strategic opportunities – the secret weapon your competitors will never see coming helping you serve more clients and capture new opportunities.

True partners, not just providers

Your growth is our success metric, with a team that champions your business like it's their own —because when you win, we win. That’s the xFacilitator difference.

Hospitality Making Tech Approachable

We bring hospitality principles to technology support, with a team that's genuinely invested in your business. Our character-based ecosystem makes complex concepts instantly relatable.

Experience the Difference

Our Services

Four ways we transform small business technology

A refreshing take on fully managed IT support — four pillars that seamlessly optimize every technology component across your entire business.

Protection ♠

Shielding your business with enterprise-level security that gives you peace of mind

Lock IT Down

Productivity ♥

Creating reliable technology environments that help your team accomplish more.

Keep IT Working

Performance ♦

Building strategic advantages that directly impact your bottom line and market position.

Drive IT Forward

Playbooks ♣

Thoughtfully orchestrated digital transformation that transforms IT into unmatched competitive advantages.

Break IT Free

Transformation Tales

Real Entrepreneurs, Real Transformations Experienced.

Mo and Alex are absolutely freaking fantastic. Work so fast. Great at creating stability, process and data handling. You can really tell they have a background in operations as well, giving how they have a clear overview of just the overall utility of IT and what's positive (easy) and what's negative (unnecessary overhead). I'm sure they can resolve pretty much any issue that exists and I don't know many people like that.

Lodewijk Veldhuijzen

CEO, MSLP

"... They didn't just fix my immediate problems; they built systems that prevent future ones. What I love most is their no-nonsense approach - no corporate BS, no confusing tech talk, just straightforward solutions from people who genuinely care. ... Since then, I have been focused on what actually matters to me - serving my customers and growing my business."

Apex Apparel

Custom Apparel Company

As a solo operator, I was struggling to keep up with all the technology needed to run my business effectively. Finding xFacilitator was a game-changer. They didn't just fix my problems - they completely transformed how I operate.... Their work is dope - professional but also creative in ways I wouldn't have thought of myself. Since working with them, I've been able to focus on serving my clients while they handle my tech. If you're a small business owner drowning in tech decisions, these are the people you want in your corner.

NES Entertainment

DJ & Entertainment Company

Stop hackers before
they stop your business.

+1 888-274-3530

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How we are making enterprise technology accessible to small business

12 Ways we're rewriting the managed services playbook